Cancellation and Attendance Policy.
At TheDefineSession, we strive to provide a seamless, personalized Pilates experience for every client. Our base rate starts at $250 per session, plus $30 per participant, which includes a personalized class led by a certified instructor, along with all mats, props, setup, instruction, and tear-down. Additional enhancements, such as extended session times or wellness add-ons, are available during booking.
Booking Confirmation:
Customization begins once you submit your DefineSession Request Form. We review all requests within 1–2 business days and confirm availability with a DefineSession coordinator. If your requested date cannot be accommodated due to scheduling conflicts or other limitations, we will notify you promptly and encourage you to provide alternative dates. We’ll work with you to find the best option or recommend alternatives to support your Pilates practice.
Cancellations & Rescheduling:
You may cancel, edit, or reschedule your session without additional fees if you notify us at least 7 days prior to your scheduled booking.
Cancellations or changes made within 7 days of the session may incur a fee or be subject to partial payment, depending on the circumstances.
No-shows or last-minute cancellations may forfeit the session fee.
Attendance & Conduct:
Instructors maintain a professional, safe, and respectful environment at all times.
They reserve the right to refuse or discontinue service if any client behaves inappropriately or creates an unsafe atmosphere.
Arrive on time to ensure full use of your session. Our standard class is 45 minutes, with instructors arriving 30 minutes prior for setup. Extended class times are available as an add-on.
We encourage open communication and appreciate your cooperation in respecting scheduling and attendance guidelines. This ensures each client enjoys a safe, effective, and enjoyable Pilates experience.